Average Resolution Time
Measures the average time taken to fully resolve a customer support ticket.
Customer Retention Rate
Measures the percentage of customers who continue doing business with a company over a given period.
Customer Satisfaction Score (CSAT)
Measures customer satisfaction based on survey responses.
Net Promoter Score (NPS)
Measures customer likelihood to recommend a business on a scale of -100 to 100.
First Response Time
Measures how quickly customer service responds to an inquiry.
Retargeting Conversion Rate
Measures the percentage of retargeted users who complete a desired action after seeing an ad.
Email Open Rate
Measures the percentage of recipients who open an email from a campaign.
Email Click-Through Rate (CTR)
Measures the percentage of email recipients who click on a link inside the email.
Social Media Engagement
Measures the level of interaction (likes, shares, comments) on social media posts.
Bounce Rate
Measures the percentage of visitors who leave a website after viewing only one page.